Company

Studio Merlin is the trading name of Studio Merlin Limited.
Studio Merlin Limited is a company registered in England & Wales.
Company number: 14785772
Registered office: 71-75 Shelton Street, Covent Garden, London, United Kingdom, WC2H 9JQ

Terms + Conditions

This website is owned and operated by Studio Merlin Limited. In accessing these web pages, you agree that you may only download the content for your own personal non-commercial use.

You are not permitted to copy, broadcast, download, store (in any medium), transmit, show or play in public, adapt or change in any way the content of these webpages for any other purpose whatsoever without the prior written permission of Studio Merlin Limited. This site provides access via hypertext links to other websites for browsing only and in so doing we are not endorsing any linked entities nor authorising any act which may be in breach of copyright or any other third-party rights which are protected in law or by international treaties world-wide. We do not accept any responsibility or liability for any of the material contained on any third-party webpage. We make no warranty that the contents of the website are free from infection by viruses or anything else which has contaminating or destructive properties.

Privacy Policy

Studio Merlin Limited are committed to protecting and respecting your privacy. We provide this notice to explain our online information practices and advise you of the choices you can make about the way your information is collected and used. Studio Merlin Limited (71-75 Shelton Street, London, WC2H 9JQ) is the data controller for the purpose of data protection legislation and will always handle information in compliance with the General Data Protection Regulation (2018). This notice is provided to explain the basis on which any personal information we collect from you, or which you provide to us, is processed. Studio Merlin Limited is committed to protecting and respecting your privacy in accordance with its privacy policy.

Information We Collect

We do not ask that you provide any sensitive personal data. Information that is collected is as follows:

Case studies on our website only collect information related to the project, i.e. project name and location, project information, use of timber, architect and designers, engineer, and other consultants, joiners, builder/contractor, suppliers, clients and associated photography and drawings. This information is stored and will be related to the user who submits the information.

Certain features of our site require cookies in order to function. We use cookies in line with website host and builder Squarespace and Google Analytics uses cookies to help analyse how visitors use the site. Information on Squarespace and Google’s data and privacy can be found on their website.

Keeping Information Secure

Studio Merlin Limited takes the security of any information we hold very seriously and will always implement security measures that are in line with, or exceed current best practice and recommendations. We have appropriate security measures in place to prevent personal information from being accidentally lost or used or accessed in an unauthorised way. We also have procedures in place to deal with any suspected data security breach. We will notify you and any applicable regulator of a suspected data security breach where we are legally required to do so.

Complaints Handling Policy

Studio Merlin Ltd always seeks to ensure that it provides an excellent service.

Studio Merlin Ltd endeavours to achieve the highest standards of architectural practice and works to both the RIBA and ARB Standards of Professional Conduct and Practice.

Studio Merlin Ltd has the following Complaints Handling Procedure in place:

  1. Any concerns or complaints relating to your project should be communicated in writing to the lead architect for the project, in the first instance.

  2. The lead architect will endeavour to answer and resolve any concerns through correspondence and / or meetings.

  3. If the lead architect’s responses do not resolve the matter, you may ask for the matter to be referred to a senior partner /director for response. That partner/director will endeavour to answer and resolve any concerns through correspondence and / or meetings.

  4. If this further stage does not resolve the matter and you feel that the process of negotiation has been exhausted, then you may then wish to consult the Alternative Dispute Resolution provisions contained within your appointment agreement.

  5. Where the appointment agreement contains no existence / is not subject to an Alternate Dispute Resolution Scheme, you may wish to discuss the matter further with the regulatory body.

Further Information

We may need to update this privacy policy from time to time so we recommend that you check you have read the most recent policy when you visit our website. If you require further information, have any questions regarding this policy or wish to view our full privacy policy then please contact us here.

Copyright © 2024 Studio Merlin.